FAQs

1. What can I expect to find on this online boutique?

Essential Pieces is a dramatically - demure women's fashion brand, or our fancy way of saying: fashion that is modest yet fly! We source pieces that are demure in design and dramatic in detail at a price point that is modest. 

2. Is this boutique legitimate and secure?

Providing our customers with a safe and secure shopping experience is critical to and for us. Your credit card transactions are encrypted and our servers are secure in protecting you and your information. We will never sell or provide your information to an outside party. In addition, we encourage you to read our store reviews, in additon to following us on social media to get to know us a brand!

3. How often is new inventory added? 

New inventory is added frequently to our website. However, we give sneek peeks to our social media followes and to everyone who has signed up to receive emails from us. Be sure follow us on our various social media platforms at:

www.facebook.com/ Essential Pieces LLC

www.Instagram.com/essentialpieces_boutique

4. How often do Essential Pieces, LLC receive New Arrivals?

New Arrivals are posted regularly, and in doing so we notify our customers through email notification of these new arrivals and when your favorite items are back in stock! However, we do not restock final sale items.

5. What are the general sizes?

Essential Pieces' sizes range from small (Sm), medium (MD) and large (LG). Although sizes vary between manufacturers, sizes are generally as follows:

• SM (2-4)
• MD (6-8)
• LG (10-12) 
• XL (14-16)
• XXL (18-20)
• XXXL (22-24)

We also include the measurements of our models to assist you in selecting your accurate size.

6. Which forms of payment are accepted?

Essential Pieces accept: Mastercard, Visa, PayPal and AfterPay

 7. Can I return an item?

Hopefully, you will love everything you have purchased, but if something does not work out, we’re here to help! Contact us at: Fashion@essentialpieces-ep.com

Return Eligibility Requirements

Almost all items are eligible for a return in the form of a STORE CREDIT ONLY, please see below for exceptions & rules:

• Items must be returned unworn and unwashed in addition to being smoke, deodorant, make-up and damage free.
• Original tags (if applicable) must be attached & intact.
• If you feel you have received a defective or damaged item, please contact us within (3) business days of the delivery date.
• Clearance items will not be accepted for return.
• Clearance items meet one of the following criteria:
• Any items marked 50% off or more at time of sale
• Please note: Items will be shown as clearance when they are put in your cart and will also show up as clearance on the receipt included with your order.

8. How To Make A Return

• Return for an exchange:
• • We cannot provide exchanges or holds due to limited inventory. 
  • Return for a STORE CREDIT:
  • Must be postmarked within (7) days of the original order date.
  • The cost of return shipping is at the expense of the customer.
  • What you need to do PRIOR to returning an item:
  • Submit a return request via e-mail at: Fashion@esspentialpieces-ep.com prior to attempting to return an item back to Essential Pieces, LLC to validate the acceptance of your return. 
  • When mailing a return:
  • Please ensure your items are securely packaged! We are not responsible for items that are lost or damaged during their return to our warehouse!
  • Please provide the original receipt or a legible copy in the package.
  • Send returns to the following address:

• Returns are processed within (3-5) business days; you will be e-mailed when your return has been processed. 

If you have a questions about your order please email fashion@essentialpieces-ep.com

9. What if I need further assistance?

Our friendly customer service team is here to help! Feel free to contact Essential Pieces, LLC at: fashion@essentialpieces-ep.com  You can expect a response within (24-48) business hours.