FAQs

Essential Pieces is a dramatically - demure women's fashion brand. We source pieces that are demure in design and dramatic in detail at a price point that is modest.

Providing our customers with a safe and secure shopping experience is critical to and for us. Your credit card transactions are encrypted and our servers are secure in protecting you and your information. We will never sell or provide your information to an outside party.

Essential pieces are added frequently to our website and on our social media sites. Be sure follow us on our various social media platforms at:

https://facebook.com/Essential Pieces LLC
https://Instagram.com/essentialpieces_boutique

New Arrivals are posted regularly, and in doing so we notify our customers through email notification of these new arrivals and when your favorite items are back in stock! However, we do not restock final sale items.

Essential Pieces' sizes range from small (Sm), medium (MD) and large (LG). Although sizes vary between manufacturers, sizes are generally as follows:

SM (2-4)
MD (6-8)
LG (10-12)
XL (14-16)
XXL (18-20)
XXXL (22-24)

We also include the measurements of our models to assist you in selecting your accurate size.

Essential Pieces accept: Mastercard, Visa, PayPal and AfterPay

Hopefully, you will love everything you have purchased, but if something does not work out, we’re here to help!

Eligibility Requirements
Almost all items are eligible for a return, please see below for exceptions & rules:

Items must be returned unworn and unwashed in addition to being smoke, deodorant, make-up and damage free.
Original tags (if applicable) must be attached & intact.
If you feel you have received a defective or damaged item, please contact us within (3) business days of the delivery date.
Final Sale items will not be accepted for return.

Final sale items meet one of the following criteria:

Any items marked 50% off or more at time of sale

Please note: Items will be shown as final sale when they are put in your cart and will also show up as final sale on the receipt included with your order.

Return for an exchange:

We cannot provide exchanges or holds due to limited inventory.

Return for a refund:

Must be postmarked within (7) days of the original order date.
The cost of return shipping is at the expense of the customer.

Return for store credit:

Must be postmarked within (7) days of the original order date.
The cost of shipping is at the expense of the customer.

What you need to do PRIOR to returning an item:

Submit a return request via e-mail at: Fashion@esspentialpieces-ep.com prior to attempting to return an item back to Essential Pieces, LLC to validate the acceptance of your return.
The cost of shipping is at the expense of the customer.

When mailing a return:

Please ensure your items are securely packaged! We are not responsible for items that are lost or damaged during their return to our warehouse!
Please provide the original receipt or a legible copy in the package.

Send returns to the following address:

Essential Pieces (EP),LLC
933 Branch Court #22
Grovetown, GA 30813
United States

Returns are processed within (3-5) business days; you will be e-mailed when your return has been processed. If you have a questions about your order please email fashion@essentialpieces-ep.com.

Our friendly customer service team is here to help! Feel free to contact Essential Pieces, LLC at: fashion@essentialpieces-ep.com. You can expect a response within (24-48) business hours.